Orders FAQ

To review your order status, click on the ‘My Account’ button located on the side navigation. Enter your username and password (if you don’t have one, please contact customer service with your Invoice ID#). Click the “Order Status” button.

Your order will be shipped in the order it is received. You should receive your package about 4 to 7 business days after that. (unless it is an international shipment).

You can check on your order status at any time by signing into your Karmaloop account.

All Continental US orders will be shipped via UPS. International orders will be shipped by DHL. For a price estimate and tracking information please visit their website: For UPS go to www.ups.com. For DHL go to http://www.dhl.com

Please allow 4-7 business days for ground shipping.

Express shipping options are available for Next Afternoon or 2nd Business Day.

Deliveries to PO Boxes or APO's are shipped by USPS orders and take up to 1-3 weeks for delivery.

Drop-shipped items are shipped according to the manufacturer's preference.

A tracking number was sent to you in your shipping confirmation email.

You can use that tracking number at UPS' website to track your order: http://www.ups.com

UPS can also be reached by phone: 1-800-PICK-UPS (U.S customers)
1-800-782-7892 (International Customers).

It may take up to 24 hours before a tracking number is registered in UPS' system.

You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.

You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.

If you have any questions about your canceled order, please contact us with your Name & Invoice ID#.

We apologize if you have received any damaged items with your order. We understand this is a huge disappointment. But we can exchange any items that were mistakenly sent to you.

Please create a Return Authorization Number and send those items back to us. You can create a Return Authorization Number by visiting the returns page.

Make sure to request an exchange so that we can get you the items you wanted in the first place.

Select ‘defective’ as the reason for your return.

Karmaloop can refund you any shipping charges you might pay to return the mistaken items to us. Just Fax or email us a copy of your shipping receipts.

Please contact Karmaloop Customer Service if you have any other questions about this. You can also create an RA and use our return mailing label or call us so we can email you one.