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FAQ


How can I check on the status of my order?

To review your order status, click on the ‘My Account’ button located on the side navigation. Enter your username and password (if you do not have one, please contact customer service with your invoice ID#). Finally, click the “Order Status” button.


How long will it take for my order to be shipped?

Your order will be shipped in the order that it is received. You will receive your package approximately 4 to 7 business days after that - unless it is an international shipment.

You can check on your order status at any time by signing into your Karmaloop account.


How will my order be shipped?

All Continental US orders will be shipped with UPS or USPS. International orders will be shipped by DHL. For more specific information, please visit our shipping policy pages. 

For a price estimate and tracking information please visit their websites:
                      
                       USPS: www.usps.com
                         UPS: www.ups.com
            DHL Express: www.dhl.com
International Standard:http://webtrack.globalmail.com/track-your-mail.aspx

Please note, deliveries to PO Boxes or APO's are shipped by USPS order and take up to 1-3 weeks for delivery.

Drop-shipped items are shipped according to the manufacturer's preference:
   


How can I track my order once it has shipped?

A tracking number was sent to you in your shipping confirmation email. You can also access this from your account.

If you selected the Flat Rate shipping option, your package will ship UPS and may be handed off to USPS for final delivery. The tracking number for USPS can be found in the UPS tracking information under “Postal Service Tracking ID”.

UPS can also be reached by phone: 1-800-PICK-UPS1-800-PICK-UPS (U.S customers)


1-800 -782-78921-800 -782-7892 (International Customers)

 

USPS can be reached by phone: 1-800-ASK-USPS1-800-ASK-USPS

 

It may take up to 24 hours before a tracking number is registered in UPS' system and up to 48 hours with USPS.


Why was my order cancelled?

You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.

You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.

If you have any questions about your canceled order, please contact us with your name & invoice ID#.


Do I have to pay shipping for my return items?

Yes, you are responsible for getting your return item(s) back to our warehouse . Domestic customers have the option of printing a label off the website. The label can either be purchased by Credit Card or deducted from the refund amount on the return. International customers are responsible for arranging shipment of returns to Karmaloop.

Please note that if you do not use our pre-paid return label you need to obtain insurance and tracking for Karmaloop will not be held responsible if your return does not reach our warehouse. 


When I request an exchange, will the item be held for me?

When your exchange is setup we place your item on hold. Although we do attempt to hold your item, we cannot 100% guarantee that our warehouse will be able to successfully hold your item so we suggest that you ship your item back as soon as possible.


How can I check my return status?

You will be emailed when your returned item(s) has arrived at our warehouse, you can also monitor your returns by logging into your Karmaloop account.

We will notify you again (within 7 business days) when your return or exchange has been completed.

Please contact Customer Service for further information about your return


How long will it take for my return to be processed?

Once we have received your return at our warehouse, it should take approximately 7 business days to complete.


Can I receive a refund if I return an item?

Yes, but only if your return request is made within 30 days of your original order.

Sale items are NOT eligible for refunds.


 Can I return a pair of shoes?

Yes, if there is a defect or the shoe is unworn and within our return policy window.

All shoe returns must come with the original shoe box.

Returned shoes will NOT be accepted if the original shoe box has been used as packaging or is damaged in any way.


Can I return underwear or a bathing suit?

No. Karmaloop does not accept bathing suits or underwear returns.

The only exception will be for shrink wrapped items that have the packaging intact and unopened.


How do I use a Gift Certificate that has been given to me?

After receiving your gift certificate, start shopping at Karmaloop.com!

During check out, enter your gift certificate in the gift certificate box. If you received your gift certificate through email, your code should have been provided in that email. If you received a printed gift certificate, your code should have been written on the certificate by the person who gave you the gift.

Gift certificates are not redeemable for cash and cannot be returned for a cash refund.

If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card, check, PayPal, or money order.


I received a Damaged Item what do i do?

Please contact customer service toll-free or email us at Questions@karmaloop.com


 

 

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