FAQ


How can I check on the status of my order?

To review your order status, click on the ‘My Account’ button located on the side navigation. Enter your username and password (if you do not have one, please contact customer service with your invoice ID#). Finally, click the “Order Status” button.


 

How long will it take for my order to be shipped?

Your order will be shipped in the order that it is received. All items are shipped directly from the vendor. If you have ordered from multiple brands you will receive a separate package from each brand. Orders are shipped within 7-10 days. You will receive your package approximately 3 to 5 business days after that - unless it is an international shipment.

You can check on your order status at any time by signing into your Karmaloop account.

 


How can I track my order once it has shipped?

A tracking number was sent to you in your shipping confirmation email. You can also access this from your account.

This email will contain your tracking information including the tracking number and shipment method.

It may take up to 24 hours before a tracking number is registered in the system and showing tracking information.

 


Why was my order cancelled?

You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.

You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.

If you have any questions about your canceled order, please contact us with your name & invoice ID#.


 

Do I have to pay shipping for my return items?

Yes, you are responsible for getting your return item(s) back to the appropriate warehouse.

We recommend that you obtain a tracking number when returning your package. If packages are not checked in at the warehouse and you do not have tracking the return may not be processed.

 


When I request an exchange, will the item be held for me?

When your exchange is setup we place your item on hold. Although we do attempt to hold your item, we cannot 100% guarantee that our warehouse will be able to successfully hold your item so we suggest that you ship your item back as soon as possible.

 


How long will it take for my return to be processed?

Once we have received your return at our warehouse, it should take approximately 7 business days to complete.

 


Can I receive a refund if I return an item?

Yes, but only if your return request is made within 30 days of your original order.

Sale items are NOT eligible for refunds.

 


 Can I return a pair of shoes?

Yes, if there is a defect or the shoe is unworn and within our return policy window.

All shoe returns must come with the original shoe box.

Returned shoes will NOT be accepted if the original shoe box has been used as packaging or is damaged in any way.


Can I return underwear or a bathing suit?

No. Karmaloop does not accept bathing suits or underwear returns.

The only exception will be for shrink wrapped items that have the packaging intact and unopened.


How do I use a Gift Certificate that has been given to me?

After receiving your gift certificate, start shopping at Karmaloop.com!

During check out, enter your gift certificate in the gift certificate box. If you received your gift certificate through email, your code should have been provided in that email. If you received a printed gift certificate, your code should have been written on the certificate by the person who gave you the gift.

Gift certificates are not redeemable for cash and cannot be returned for a cash refund.

If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card, check, PayPal, or money order.


I received a Damaged Item what do i do?

Please contact customer service email us at Questions@karmaloop.com