Extended Return Policy + Free Returns!
FREE RETURN SHIPPING is only available with the use of Karmaloop's pre-paid return label for an exchange or store credit.
Karmaloop will gladly accept return(s) of merchandise purchased now through December 25th, 2013 and is now offering FREE RETURNS on items purchased during this time for store credit or exchange orders. Offer expires 01/13/2014
(Returns policy does not include intimate apparel, beauty, or swimwear, which are all non-returnable items.)
How to Process A Return
Process your Return Authorization (“RA”) online at Start now.
Email our Customer Service department firstname.lastname@example.org with your RA# to get your free pre-paid return shipping label. You will receive your label within 24 hours, after which you can send us your return!
If you use our pre-paid return label for a refund, we will deduct $7.95 from your refund total. We will not deduct a fee for exchanges or store credits.
No fee will be deducted if you use your own shipping label.
Original shipping charges are not refundable.
If you do not use our pre-paid return shipping label, please send your return to:
350 Omega Parkway
Shepherdsville, KY 40165
Please make sure you write your RA number on the outside of the return package.
Please note that sale item(s) are not eligible for a refund, but are eligible for store credit or exchange. Sale items are eligible for a return shipping label.
If you ship using your own label, we recommend you insure your package, as Karmaloop will not be held responsible if your return does not reach our warehouse. You MUST remember to put the RA number on the outside of the package or on a paper inside the package.