Orders FAQ


How can I check on the status of my order?

To review your order status, click on the ‘My Account’ button located on the side navigation. Enter your username and password (if you do not have one, please contact customer service with your invoice ID#). Finally, click the “Order Status” button.


How long will it take for my order to be shipped?

Your order will be shipped in the order that it is received. You will receive your package approximately 4 to 7 business days after that - unless it is an international shipment.

You can check on your order status at any time by signing into your Karmaloop account.


How will my order be shipped?

All Continental US orders will be shipped with UPS or USPS. International orders will be shipped by DHL. For more specific information, please visit our shipping policy pages. 

For a price estimate and tracking information please visit their websites:
                      
                       USPS: www.usps.com
                         UPS: www.ups.com
            DHL Express: www.dhl.com
International Standard: http://webtrack.dhlglobalmail.com/

Please note, deliveries to PO Boxes or APO's are shipped by USPS order and take up to 1-3 weeks for delivery.

Drop-shipped items are shipped according to the manufacturer's preference:
   


How can I track my order once it has shipped?

A tracking number was sent to you in your shipping confirmation email. You can also access this from your account.

If you selected the Flat Rate shipping option, you may receive a tracking number from UPS. The tracking number for USPS will be included on the tracking number, Which you may use once your package has been handed over to your local post office.

you can use that tracking number to track your order:

UPS can also be reached by phone: 1-800-PICK-UPS (U.S customers)
1-800 -782-7892 (International Customers)

USPS can be reached by phone: 1-800-ASK-USPS

It may take up to 24 hours before a tracking number is registered in UPS' system and up to 48 hours with USPS.


Why was my order cancelled?

You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.

You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.

If you have any questions about your canceled order, please contact us with your name & invoice ID#.



Customer Service
Toll Free: 1.877.GO.KARMA
Outside USA: 1 617 695 0689
Twitter: @KarmaloopHelp
Email: questions@karmaloop.com

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