Payment FAQ


How do I make an order using a credit card?

Select the item you wish to purchase. Select the color and size you want, and click "Add To Cart."

The shopping cart on the top right side of your screen will be updated with the contents of your cart. Every item that you add to your cart will be reflected in your shopping cart. If you wish to change what's in your shopping cart, you can click the "view cart" button. In this area you can remove any unwanted items.

When you are ready to make a purchase, please click the "Check Out" button.

There are 3 Steps to checking out:

Step #1
Log in with your username and password. If you do not have a username, you can create one or checkout as a guest.

Step #2
Enter your name and shipping address, then select a shipping method.

Step #3
Review your order, total due, provide your payment information and billing address, and enter any promo codes or gift certificates. Make sure your billing address matches your credit card billing address. Click SUBMIT ORDER and you are done! You will receive a confirmation email shortly thereafter with all the information on the confirmation page.


What forms of payment are accepted?

Credit Cards:
MasterCard
Visa
Discover Card
American Express

Other:
PayPal
Money Orders (only if an order is held by a customer service rep)


How can I pay using a money order?

An order can be taken and held by a customer service representative. Please contact Customer Service with the brand, title, size and color of the products you wish to put on hold.


I think I was charged twice - what should I do?

When an order is placed, our system will automatically authorize your card for the amount of your purchase. Sometimes, if there are any technical hiccups in the ordering process (perhaps you entered your billing address wrong and had to re-submit it), our system will authorize your card more than once. These authorizations are only “pending” charges and will not be debited from your account. Expect these “pending” charges to drop off your bill within 2-3 business days.

If you still see un-accounted charges on your credit card statement after 2-3 business days, please contact Karmaloop directly.


Customer Service
Toll Free: 1.877.GO.KARMA
Outside USA: 1 617 695 0689
Twitter: @KarmaloopHelp
Email: questions@karmaloop.com

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