Returns FAQ

Process a Return

How do I get an RA# to do a Return?

To make a return or an exchange with Karmaloop, you must create a Return Authorization (RA) number. For Karmaloop return's you can process your return and receive an RA number visit our returns page.

All returns must contain the Return Authorization (RA) number placed on the outside of the package as well as the original invoice. Please check the reason for return in the appropriate box located at the bottom of the invoice; packages received without a Return Authorization number will NOT be accepted.

If you have any trouble creating your Return Authorization (RA) number, please contact customer service.

Do I have to pay shipping for my return items?

Yes, you will be responsible for getting the item back to us, but any exchange items sent back to you will be sent for free.

When I request an exchange, will the item be held for me?

When your exchange is setup we place your item on hold. Although we do attempt to hold your item, we cannot 100% guarantee that our warehouse will be able to successfully hold your item so we suggest that you ship your item back as soon as possible.

How can I check my return status?

You will be emailed when your returned item arrives at our warehouse.

We will notify you again (within 7 business days) when your return or exchange has been completed.

Please contact Customer Service for further information about your return.

How long will it take for my return to be processed?

Once we have received your return at our warehouse, it should take approximately 7 business days to complete.

Can I receive a refund if I return an item?

Yes, but only if your return request is made within 14 days of your original order.

Sale items are NOT eligible for refunds.


Can I return a pair of shoes?

Yes, if there is a defect or the shoe is unworn and within our return policy window.

All shoe returns must come with the original shoe box.

Returned shoes will NOT be accepted if the original shoe box has been used as packaging or is damaged in any way.

Can I return underwear or a bathing suit?

No. Karmaloop does not accept bathing suits or underwear returns.

The only exception will be for shrink wrapped items that have the packaging intact and unopened.

I received a Damaged Item what do i do?

Please contact customer service toll-free or email us at


Customer Service
Toll Free: 1.877.GO.KARMA
Outside USA: 1 617 695 0689
Twitter: @KarmaloopHelp