International Shipping Policies

Please allow 4-14 days for your package to reach its destination. Your shipping charge and service will vary based on weight and country of destination. Expedited shipping is not available for International orders.

Your package will be subject to customs/duties charges. Karmaloop is not responsible for customs/duties charges as these costs are determined by your local customs office. Karmaloop cannot determine, in advance, what these fees will be, but we do try to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. We cannot mark International orders as a “gift” in order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office.

Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico.

For a price estimate or tracking, please visit: http://www.dhl.com, http://www.ups.com or http://www.usps.com

International credit cards may require a special procedure that helps us to verify cardholder identity. By placing an order with karmaloop.com, you agree to a possible charge verification. The Small Charge Verification procedure works like this:

All prices shown on the karmaloop.com website are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and karmaloop.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.

Please note that all Karmaloop verification emails are secure and will come from the email address, verification@karmaloop.com .

Canadian Customers:

Please allow 4-8 days for your package to reach its destination.

Canadian customs sets taxes, duties and brokerage fees on commercial goods shipped to The Great White North. These fees will be determined at the border. Karmaloop cannot determine, in advance, what these fees will be. GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your gear is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin (think NAFTA). Goods that are totally made in the USA will be duty free! But, still subject to GST/PST.

You can get additional info by visiting www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency) or www.cbsa-asfc.gc.ca (your friendly Border Services Agency), or by calling Toll Free (from within Canada) 1-800-461-9999, or, if outside of Canada, 1-204-983-3500 or 1-506-636-5064 (long distance charges apply).

Please note: Packages are shipped out on business days. The following are a list of our holidays and considered to be a non-business day:

• New Year’s Day
• Martin Luther King’s Birthday
• President’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Black Friday
• Christmas Day

Brand Shipping Restrictions:

Per the request of some of our brands, the following can only be shipped to the countries listed below:

• Nixon (only ships to the US)

• Dickies (only ships to the US & Canada)

• Obey (only ships to the US & Canada)

• Red Wing (only ships to the US & Canada)

• Supra (only ships to the US)

• KR3W (only ships to the US)

• The House of Marley (does not ship to Canada)

How we ship orders that include ORM-D/Hazmat Consumer Commodities.

Most ORM-D/Hazmat orders will be shipped via ground shipping. At this time, ORM-D/Hazmat shipments are restricted to destinations in the United States. The delivery time for ground shipments is 4-7 business days. When shipping within the 48 contiguous states and your order contains additional items to be shipped with ORM-D/Hazmat consumer commodities, the entire order will be shipped via ground shipping. If you would like your other items to ship with a faster shipping option, we suggest that you break up your order into 2 separate orders.

Why do other companies ship ORM-D/Hazmat items by air and you don’t?

In order to ship items considered to be hazardous materials by air, including ORM-D/Hazmat Consumer Commodity items, the shipper must be licensed as a hazardous materials shipper. Karmaloop does not have the licensing required to do so and due to this we will not ship by air.

What does the ORM-D/Hazmat Designation Mean?

ORM-D/Hazmat material is a limited quantity of a hazardous material that presents a low risk of hazard during transportation due to its form, quantity and packaging. The proper shipping name for all ORM-D/Hazmat is “Consumer Commodity.” Not every hazardous material permitted to be shipped as a limited quantity can qualify as an ORM-D/Hazmat material. The ORM-D/Hazmat category is recognized for use within the US only. ORM-D/Hazmat materials cannot be sent via international mail. It is packaged in a form intended or suitable for retail sale. Often, the material may be mildly hazardous, but when combined with other hazardous substances, it may represent a significant risk. One example is a can of compressed air. Often when cans of compressed air are shipped by airplane, because of the reduced atmospheric pressure resulting from flying at high altitudes, the can of compressed air will explode. While an exploding can of compressed air may not present a significant danger in itself, it can pose a great danger if it explodes in proximity to other volatile products.

Will you ship ORM-D/Hazmat items internationally?

Unfortunately we will not ship ORM-D/Hazmat items internationally. Since all international orders are shipped via air travel, ORM-D/Hazmat cannot be shipped outside of the US at this time.