Karmaloop always keeps it 100 with our customers and we are honoring all customer obligations. For our customers awaiting refunds you can be rest assured that those transactions will be processed. Those with current or pending gift cards/credits will be able to use them once the reorganization makes this possible. We recognize that some of you have been waiting a really long time and this has caused a lot of frustration. This restructuring will allow us to get back to 100% and deliver the same great products and service that our customers expect. We ask for and appreciate your patience as we process all customer requests in the next few weeks. Our goal is to have all requests and pending transactions completed by May 30th, 2015. If you have additional questions, please call (866) 680-3221.
We want you to love your experience shopping on Karmaloop as much as you love your new gear!
Please contact our customer service department with any questions or concerns. We're here to help with everything from placing an order and delivery questions to size and fit advice on product details.
And, even if you're set, we'd still love to hear from you. We value your opinion and want to keep improving, so reach out and let us know if there's anything we can do better.
Contact Number: 877.972.7425
International Number: 617.695.0112
Monday - Friday 12:00 p.m. - 8:00 p.m. EST
Weekends 11:00 a.m. - 7:00 p.m.